DocToucan documentation · Free and Pro editions
Troubleshooting and recovery
Confirm your active edition, protect data, then isolate presentation, search, delivery or commerce failures.
First checks
- Confirm the active DocToucan version and edition. Free and Pro should not be active together.
- In either edition, open DocToucan → Settings and copy the support summary. It excludes site addresses, document content, users and licence details.
- With licensed Pro, also open DocToucan → Pro Status to review schemas, cron, storage, search and WooCommerce state.
- Reproduce with a default theme and ordinary server-rendered links. Share only redacted diagnostics; never send licence material or raw protected paths.
Protected files
Do not move or delete storage manually. Verify manifests, current versions and link generation. Wrong-user and tampered requests should remain denied.
Recovery order
Back up the database and protected storage, restore the appropriate replacement edition, run lifecycle/schema checks, then rebuild Pro search and scheduled events when entitled. Canonical Documents remain the source of truth.