Privacy and cookies, explained clearly.

WPGO Plugins uses the minimum information reasonably needed to operate this website, deliver and support its products, maintain licences and retained customer accounts, keep those services secure, and meet legal obligations.

Who handles your information

WPGO Plugins is responsible for information it uses to operate this site, deliver and support plugins, maintain licences and retained customer accounts, and protect those services.

For new purchases, Freemius is the Merchant of Record. Freemius operates checkout and the customer portal and handles payment, tax, invoices, subscription management, and related transaction records. WPGO Plugins does not receive or store complete payment-card details.

Existing FastSpring customers keep their original FastSpring billing relationship. WPGO retains limited account, licence, and entitlement records needed to support those purchases while the legacy service remains in use.

Information we use

• Contact details and the contents of an enquiry or support request.
• Plugin, licence, activation, update, download, and support-entitlement data.
• Customer account profile and retained purchase-history information.
• Order, subscription, invoice, refund, and transaction status supplied by Freemius or FastSpring.
• Technical details such as IP address, browser or user agent, requested URL, timestamp, response status, and security-event information.
• A session-only product slug used to keep the same homepage feature during one browser session.

Do not send passwords, one-time codes, complete licence keys, payment-card data, private keys, customer exports, or unredacted database backups through a public form or ordinary email.

Why we use it

• Take requested steps before purchase and provide the plugin, licence, update, download, and support contract.
• Answer enquiries and diagnose product or delivery problems.
• Maintain the limited legacy entitlement bridge.
• Secure customer accounts, plugins, and infrastructure and prevent abuse.
• Meet accounting, tax, refund, dispute, and other legal requirements.
• Send optional marketing only where there is valid consent or another applicable lawful basis.

The applicable legal bases are normally contract or requested pre-contract steps, legitimate interests in operating and securing the service, legal obligation, and consent where required. Access to a purchase, download, or support is not conditional on optional marketing consent.

Providers, disclosures, and international transfers

Information may be handled by providers that supply hosting, email, DNS, caching, firewall, security, payment, tax, fraud prevention, customer-portal, licensing, and professional services. Important commerce providers include Freemius for new purchases and FastSpring for retained legacy billing.

WPGO does not sell customer information. Information may be disclosed when required by law, to establish or defend legal rights, or to an appropriately authorised provider under suitable confidentiality and security terms.

Some providers may process information outside the UK. Where data-protection law requires a transfer safeguard, the relevant provider or WPGO Plugins uses an applicable adequacy decision, contractual safeguard, or other lawful mechanism. Contact WPGO for information about a transfer relevant to you.

How long we keep information

Information is deleted sooner when it is no longer needed. Unless a legal claim, regulatory requirement, security incident, or unresolved request requires longer retention, the operational maximums are:

Record	Normal maximum
General or pre-sales correspondence	12 months after the last meaningful contact
Product support case and supplied diagnostics	24 months after closure
Security incident evidence	36 months after closure
Web and security logs controlled by WPGO	90 days
Account profile	While the account or retained entitlement is needed, then reviewed
Purchase, invoice, refund, tax, and dispute evidence	Up to 7 years after the relevant transaction or financial period
Licence, activation, update, and protected-download records	Entitlement life plus 24 months
Restricted legacy-migration crosswalk	Until migration acceptance, then up to 24 months

Backups may retain a protected copy until scheduled expiry. Deletion from active systems does not necessarily remove an item immediately from an access-restricted recovery backup.

Your rights

Depending on the circumstances and applicable law, you may have rights to ask for access, correction, deletion, restriction, objection, or portability, to withdraw consent, and to complain to a regulator. These rights can have lawful limits, for example where a record must be kept for tax, security, or legal claims.

Send a request to hello@wpgoplugins.com. WPGO may ask for proportionate information to verify that the request concerns you. UK users may also contact the Information Commissioner’s Office.

Security and changes

WPGO uses proportionate access controls, updates, backups, encrypted transport, and operational monitoring. No internet service can promise absolute security.

This notice will be updated when a material purpose, provider, or practice changes and will show a revised effective date. Important privacy information may also be shown next to a form or checkout where it is most useful.