Privacy Notice

Questions and privacy requests can be sent to hello@wpgoplugins.com.

Who handles your information

WPGO Plugins is responsible for the information it uses to operate this site, deliver and support its products, maintain licences and retained customer accounts, and keep those services secure.

For new purchases, Freemius is the Merchant of Record. Freemius operates the checkout and customer portal and handles payment, tax, invoices, subscription management and related transaction records. WPGO Plugins does not receive or store your complete payment-card details.

Existing FastSpring customers keep their original FastSpring billing relationship. WPGO Plugins retains limited account, licence and entitlement records needed to support those purchases while the legacy system remains in service.

Information we use

• Contact details and the contents of an enquiry or support request.
• Product, licence, activation, update, download and support-entitlement data.
• Account profile and retained purchase-history information.
• Order, subscription, invoice, refund and transaction-status information supplied by Freemius or FastSpring.
• Technical details such as IP address, browser or user agent, requested URL, timestamp, response status and security-event information.
• A session-only product slug used to keep the same featured homepage plugin during a browser session.

Please do not send passwords, one-time login codes, complete licence keys, payment-card data, private keys, customer exports or unredacted database backups through a public form or ordinary email.

Why we use it

• Take requested steps before a purchase and perform the product, licence, update, download and support contract.
• Respond to enquiries and diagnose product or delivery problems.
• Maintain the limited legacy entitlement bridge.
• Secure accounts, products and infrastructure and prevent abuse.
• Meet accounting, tax, refund, dispute and legal requirements.
• Send optional marketing only when there is valid consent or another applicable lawful basis.

The applicable legal bases are normally contract or requested pre-contract steps, legitimate interests in operating and securing the service, legal obligation, and consent where required. We do not make access to a purchase, download or support conditional on optional marketing consent.

Providers, disclosures and transfers

Information may be handled by providers that supply hosting, email, DNS, cache, firewall, security, payment, tax, fraud prevention, customer-portal, licensing and professional services. Important commerce providers include Freemius for new purchases and FastSpring for retained legacy billing.

We do not sell customer information. We may disclose information when required by law, to establish or defend legal rights, or to an appropriately authorised provider under suitable confidentiality and security terms.

Some providers may process information outside the UK. Where data-protection law requires a transfer safeguard, the relevant provider or WPGO Plugins uses an applicable adequacy decision, contractual safeguard or other lawful mechanism. Contact us for information about a transfer relevant to you.

How long we keep information

We delete information sooner when it is no longer needed. Unless a legal claim, regulatory requirement, security incident or unresolved request requires longer retention, our operational maximums are:

Record	Normal maximum
General or pre-sales correspondence	12 months after the last meaningful contact
Product support case and supplied diagnostics	24 months after closure
Security incident evidence	36 months after closure
Web and security logs controlled by WPGO Plugins	90 days
Account/profile	While the account or retained entitlement is needed, then reviewed for deletion or anonymisation
Purchase, invoice, refund, tax and dispute evidence	Up to 7 years after the relevant transaction or financial period
Licence, activation, update and protected-download record	Entitlement life plus 24 months
Restricted legacy-migration crosswalk	Until migration acceptance, then up to 24 months

Backups may retain a protected copy until their scheduled expiry. Deletion from active systems does not necessarily remove an item immediately from an access-restricted recovery backup.

Browser storage and analytics

At launch, the new theme does not load the previous Google Analytics tag and does not use advertising trackers. Freemius checkout is loaded only on a configured product Page when it is needed for a purchase.

The homepage may store wpgo-featured-plugin in your browser’s sessionStorage. It contains only chartquill or simple-sitemap, keeps one featured product stable during that browser session, and is not used to infer your interests or track you across sites. The homepage provides a free control to use the default ChartQuill feature for the remainder of the session.

WordPress and security services may use storage necessary for login, requested functionality, security or fraud prevention. See Website Storage and Cookies for the current launch inventory.

Your rights

Depending on the circumstances and applicable law, you may have rights to ask for access, correction, deletion, restriction, objection or portability, to withdraw consent, and to complain to a regulator. These rights can have lawful limits, for example where a record must be kept for tax, security or legal claims.

Send a request to hello@wpgoplugins.com. We may ask for proportionate information to verify that the request concerns you. UK users may also contact the Information Commissioner’s Office.

Security and changes

We use proportionate access controls, updates, backups, encrypted transport and operational monitoring. No internet service can promise absolute security.

We will update this notice when a material purpose, provider or practice changes and will show a revised effective date. Important privacy information may also be shown next to a form or checkout when it is most useful.