Buying from WPGO Plugins
Terms of sale and refund policy.
The commercial terms for new WPGO plugin licences purchased through Freemius, including annual renewal, cancellation, support, and the shared 30-day refund policy.
Effective 7 August 2026
At a glance
CheckoutFreemius is the Merchant of Record for new purchases.
RenewalPaid plans renew annually unless cancelled before renewal.
RefundsOne consistent 30-day money-back policy applies to the current paid range.
On this page
- Checkout and delivery
- Renewal and cancellation
- When a licence expires
- 30-day refund policy
- Updates and support
- Legacy purchases
- Complaints and governing law
Questions about these terms can be sent to hello@wpgoplugins.com.
These terms do not reduce statutory consumer rights that cannot lawfully be excluded. The product page and the final Freemius checkout show the authoritative plan, billing period, site limit, price, currency, tax, and order total before purchase.
Checkout, delivery, and licence keys
Freemius is the Merchant of Record for new purchases. It operates checkout, collects payment, calculates applicable tax, issues payment documents, manages the subscription, and provides the customer portal. WPGO Plugins supplies and licenses the plugin and provides the updates, documentation, and support described for the selected plan.
After a successful order, Freemius makes the purchase and licence details available through checkout, email, and the Customer Portal. WPGO Plugins provides the configured plugin download and update channel.
Buyers must provide an accurate email address, protect account and licence credentials, and stay within the purchased site limit. Do not publish or share licence keys. Plugin code is distributed under the GPL-compatible licence stated with the product; paid activation limits govern commercial services such as updates, protected downloads, and support.
Annual renewal and cancellation
Paid plans renew automatically each year unless cancelled before renewal through the WPGO customer portal or another cancellation route provided by Freemius. Cancellation prevents the next renewal; it does not automatically refund an amount already paid.
Freemius provides the applicable renewal, failed-payment, invoice, and cancellation information. The customer portal is the preferred place to manage a current subscription because it connects the action to the correct purchase.
What happens when a licence expires
- ChartQuill Pro: Pro features are blocked after expiry; saved chart data and settings remain.
- Simple Sitemap Pro: installed Pro features remain available, but updates and priority support stop.
- Content Censor Pro: saved filtering remains, but updates and support stop.
- SEO Media Manager: premium processing features, updates, and support stop; existing media metadata and settings remain.
The released product and the plan shown at checkout are authoritative if a future product changes. Renewal is the safest way to retain updates, security fixes, protected downloads, and eligible support.
Shared across the paid range
30-day money-back guarantee
Every WPGO plugin currently offered for a new paid sale uses the same Freemius 30-day “Money Back Guarantee” policy. A buyer may request a full refund within 30 days of the original purchase when a technical issue makes the purchased plugin unusable and WPGO Plugins cannot resolve it after a reasonable opportunity to investigate.
To investigate, WPGO may ask for the product and version, WordPress and PHP versions, reproduction steps, the observed result, and relevant redacted diagnostics. Do not send passwords, payment data, licence keys, or other secrets.
The configured policy does not cover a missing feature, a third-party conflict, discovering a preferred alternative, or changing your mind. This does not exclude statutory rights. Freemius processes an approved refund through the original transaction and may show location-specific digital-content, cancellation, or cooling-off information at checkout.
Updates, support, and compatibility
A current paid term includes the updates and support described on the relevant product page and the WPGO support page. Support normally covers the latest released product on maintained WordPress and PHP versions within the compatibility range in its current readme.
Support does not include bespoke development, general site administration, repairing unrelated hosting or third-party products, or accepting passwords, payment data, licence secrets, private keys, or unredacted databases through ordinary email or a public form.
WordPress software can interact with third-party code and infrastructure outside WPGO’s control. WPGO Plugins does not promise uninterrupted availability or compatibility with every future or unsupported environment. Nothing in these terms limits responsibility where doing so would be unlawful.
Legacy purchases
An existing FastSpring subscription remains under its original billing relationship and purchase terms. Retained WPGO account and licensing services may continue to provide history, downloads, and entitlements during migration. Moving or updating an entitlement does not cancel or replace FastSpring billing.
Legacy customers should use the route identified on the support page so their purchase history and product context can be handled safely.
Complaints, governing law, and changes
Send a complaint to hello@wpgoplugins.com with the product, order reference where applicable, the outcome requested, and enough information to investigate safely. Do not email payment-card data or account passwords.
These terms are governed by the law of England and Wales, subject always to mandatory consumer protections and courts available in the customer’s country. Material changes apply prospectively and will be shown with an updated effective date; they do not silently rewrite a completed order.
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