Support from WPGO
Help from the developer who builds the plugins.
Use the secure Freemius portal for current purchases and licences. For a retained FastSpring subscription, contact WPGO from the original purchase email. Documentation and pre-sales questions each have a clear route of their own.
Choose by question
Product or licence issueSign in to the customer portal.
How-to questionStart with the matching plugin guide.
Not a customer yetSend a focused pre-sales enquiry.
Four useful routes
Start in the place that already has the right context.
This keeps private account information out of public forms and reduces the time spent repeating product and purchase details.
01
Paid product support
Sign in to Freemius inside WPGO to open private support with the relevant purchase and licence context available.
02
Licences, downloads, and billing
Manage current Freemius activations, downloads, invoices, subscriptions, and renewals through the secure account area. Historic FastSpring records are checked separately.
03
Setup and workflow guidance
Use the product documentation for installation, block and shortcode workflows, settings, and common troubleshooting checks.
04
Pre-sales and general enquiries
Ask whether a plugin fits your workflow, or contact WPGO about privacy, partnerships, and non-account matters.
A support request we can act on
Send the diagnostic trail—not access credentials.
Include the plugin and version, WordPress and PHP versions, the steps that reproduce the problem, and the exact result you expected.
Please include
- Plugin name and version
- WordPress and PHP versions
- Reproduction steps
- Exact error text or redacted diagnostics
Please do not include
- Passwords or one-time codes
- Full licence keys
- Payment-card details
- Unredacted databases or customer exports
What product support covers
Installation, documented configuration, reproducible plugin defects, licence activation, protected downloads, and current compatibility within the published product requirements.
What sits outside product support
Bespoke development, general site administration, unsupported server repair, and debugging unrelated third-party products are not included with a plugin licence.
Ready to get help?