WPGO support
Find the right help without the runaround.
Choose documentation, free-plugin community help, direct customer support, or legacy account access. Starting in the right place helps WPGO respond more quickly.
Start here
Choose the route that matches your question.
No purchase or account details are collected on this routing Page.
01
Documentation
Find installation, setup, and usage guidance for current and retained legacy products.
02
Free plugin support
Use the public WordPress.org forum for questions about a free edition.
03
Pro and legacy products
Use the existing private support form for a paid product, licence, download, or legacy product question.
Support messages and redacted diagnostics are normally retained for up to 24 months after a case closes. See the Support Policy and Privacy Notice.
04
Account and downloads
View the purchase history, downloads, and account information currently available to your legacy customer record.
A useful support request
Send diagnostic context—not secrets.
Please include
- Plugin name and version
- WordPress and PHP versions
- Steps that reproduce the problem
- The exact error message, if one appears
- Relevant browser or server context
Please do not send
- Passwords or one-time login codes
- Full licence keys in an initial request
- Payment-card or bank details
- Customer exports or unrelated personal data
- Production backups unless specifically requested through an approved secure route
Something else?
General and pre-sales enquiries
Use the general contact route for questions that are not tied to an existing customer account or a plugin support issue.